A letter of complaint

On October 15 I ordered a tablet cover on eBay and paid for it. I waited 60 days, as they asked, but didn’t get the cover. I wrote the seller and he told me to wait a bit more. I still have not received my order. I wrote again but nobody answered to my letter where I asked to return my money.
Please, resolve this situation.
Thank you for your attention to this matter.

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